Dedicated Support

Our Dedicated Support service provides clients running mission-critical data assets with complete peace of mind. Our UK-based in-house engineering team provide much more than a traditional managed service, proactively monitoring and optimising your platform 24/7.

Businesses with the most challenging performance and scalability requirements engage Coeo when they need both depth of expertise and additional capacity. The advantages of Dedicated Support include:

• Average incident response time of under 5 minutes 
• A combined total of 150 years’ Microsoft Data Platform experience
• Proactive support incidents over 97%
• A world class customer satisfaction rating (NPS) of 70+

We specialise in performance and availability troubleshooting and, with over 90% of remediation proactive rather than in response to a ticket, our clients know expensive disruptions will be avoided. Emergencies are covered too, with unlimited incidents and service requests included.

More than a remote DBA service

Coeo’s team include globally respected Microsoft Data Platform experts who solve issues ranging from complex, long-running SQL Server query performance problems to cost-effective management of growing cloud data estates. We work closely with you to ensure clear communication at all stages, from initial on-boarding through to scoping and advising on new project work. You will have priority access to a dedicated ‘Pod’ of engineers working on your account, who will get to know the intricacies of your data platform as well as your preferred way to work. 

Our combined experience is captured within our monitoring platform, designed in-house specifically to support data solutions from traditional on-premises SQL Server environments right through to advanced Azure Data Services. This allows us to detect, alert and respond to incidents proactively, meaning that our engineers could be working on critical issues within 5 minutes of the incident being identified, at any time of the day or night.

You can rest easy, knowing that you are fully covered, and then access a range of additional tools through our monitoring platform, including:

• Azure spend reports and cost optimisation recommendations
• Incident information
• Availability and performance insights
• Self-paced online learning

Coeo also has a unique culture of knowledge sharing. Our engineers are dedicated to learning new skills themselves and they also regularly provide detailed feedback to our clients’ in-house teams, developing their understanding throughout our support partnerships. We also regularly lead online and in-person training events and publish articles about the latest Microsoft Data Platform technologies.