+44 (0)20 3051 3595 info@coeo.com

Dedicated Support

Our Dedicated Support service provides round-the-clock monitoring, proactive management and support for your data platform.

We call our service ‘Dedicated Support’ as it’s much more than a traditional SQL server managed service. Our in-house team provide 24/7 mission critical support for your systems with a typical incident response time of under five minutes. We specialise in performance and availability troubleshooting – over 90% of our activities are proactive rather than reactive, ensuring expensive disruptions are avoided. Emergencies are covered too, with unlimited incidents and service requests.

More than a remote DBA service

Coeo’s team include globally respected Microsoft Data Platform experts who help you solve issues ranging from complex, long-running SQL Server performance problems to efficient management of growing data estates. We work closely with you to ensure clear communication at all stages, from initial on-boarding through to scoping and advising on new project work. You will have priority access to a dedicated ‘Pod’ of engineers working on your account, who will get to know the intricacies of your data platform as well as your preferred way to work.

At Coeo, we have a culture of knowledge sharing, and so we ensure we provide detailed feedback to your in-house team, developing their understanding as we work on your data platform.

What our customers say

"We were immediately impressed with their approach . We recognise their expertise in their field and we rely on them to provide a fully managed service, monitoring our systems 24/7." - Ben Erwood, Head of IT,Valpak
"Coeo have proved their worth as support partners, any issues are immediately addressed with Coeo providing a solution. It’s a relief to know that our system is being monitored so closely." - Ian Murphy, IT Manager, Bravissimo
"We’ve now got much greater confidence in platform stability and availability." - Lee Reynolds, Business Information Manager, Fat Face

More about Dedicated Support

Coeo's Dedicated Support

Update on SQL Server 2008 extended support

Data is the New Black

Meet the team

Find out more about the experts who make the difference for Coeo and our customers

Back to top