Dedicated Support
Our Dedicated Support service provides round-the-clock monitoring, proactive management and support for your data platforms.
We call our service ‘Dedicated Support’ as it’s much more than a traditional SQL server managed service. Our in-house team provide 24/7 mission critical support for your systems with a typical incident response time of under five minutes. We specialise in performance and availability troubleshooting – over 90% of our activities are proactive rather than reactive, ensuring expensive disruptions are avoided. Emergencies are covered too, with unlimited incidents and service requests.
More than a remote DBA service
Coeo’s team include globally respected Microsoft Data Platform experts who help you solve issues ranging from complex, long-running SQL Server performance problems to efficient management of growing data estates. We work closely with you to ensure clear communication at all stages, from initial on-boarding through to scoping and advising on new project work. You will have priority access to a dedicated ‘Pod’ of engineers working on your account, who will get to know the intricacies of your data platform as well as your preferred way to work.
At Coeo, we have a culture of knowledge sharing, and so we ensure we provide detailed feedback to your in-house team, developing their understanding as we work on your data platform.
