ReadyTech – Database Managed Service|Professional services
Helping ReadyTech Deliver Secure Services in the UK
Coeo helped build a secure IT environment and provided ongoing monitoring, updates, and support. This allowed ReadyTech to meet the government’s requirements easily and focus on growing their business.
At a Glance Summary
Customer: ReadyTech, a leading technology and SaaS company headquartered in Australia.
Challenge: Meeting the requirements of a new contract with a UK government department, including UK-based support staff with security clearance.
Solution: Consulting project to design and build the infrastructure, followed by a Managed Services agreement with 24/7 support, monitoring, and patching.
Outcome: Successful delivery of the contract requirements, ensuring system stability, compliance, and efficient incident response.
The Details
The Challenge
ReadyTech, an Australian headquartered technology and SaaS provider who create market-focused, mission critical technology solutions that help communities, businesses, and governments, secured a significant contract in the UK. To meet their contractual obligations, they required UK-based support staff with Security Check (SC) clearance to manage the infrastructure platform. Beyond staffing, ReadyTech required robust monitoring, regular patching, and a clear system for incident management to ensure compliance with government standards.
Without an existing UK-based team or processes for SC clearance, ReadyTech faced the challenge of building a compliant and operational infrastructure within a tight timeframe.
The Solution
We began with an initial consulting project to design and build production and pre-production environments tailored to the client’s requirements. This design provided a strong foundation for stability, scalability, and security.
A Managed Services agreement was established, ensuring ongoing support, proactive monitoring, and incident resolution. System administration processes were implemented to maintain compliance, including regular patching schedules for SQL Server and Windows environments.
To meet security requirements, we introduced a new starter policy and process, ensuring all team members completed SC clearance before gaining access to systems.
Throughout the implementation, regular communication and alignment with ReadyTech’s internal team ensured transparency and collaboration.
The Results
The project delivered measurable results, enabling ReadyTech to successfully meet their contractual obligations with their client.
System stability was ensured through proactive 24/7 monitoring and prompt incident resolution, while regular patching cycles maintained compliance with security standards. The onboarding policy for SC clearance provided a clear framework for managing system access securely.
Internally, the Managed Services agreement freed ReadyTech’s team from infrastructure management tasks, allowing them to focus on strategic initiatives.
Future Plans
The Managed Services model has established a strong foundation for ongoing collaboration between ReadyTech and Coeo. Future plans include continuous optimisation of infrastructure costs, maintaining compliance with evolving government standards, and exploring opportunities to expand the managed environment as business needs grow.
Client Testimonial
“The managed services team at Coeo operate as an extension of our own, working in partnership to ensure our infrastructure remains optimised and compliant. In the rare occasions where we had incidents or outages, they have worked with us to help restore service and identify root cause analysis, even joining calls with our client when required.”
Chris McMillan
General Manager – Justice & Work Pathways, ReadyTech
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