24 Nov 2026

How to Balance Data Platform Support and Continuous Improvement with Fortnum & Mason

24th November, 10:00 AM
Virtual

Join us live or receive the recording after the event:

Join us live with Fortnum & Mason to explore how you can spend less time maintaining your data platform and more time improving it.

Once your data platform is live, keeping it running can quickly start competing with everything you want to do next. Incidents, monitoring, support requests and ongoing maintenance all need attention, while the business still expects new reports, improvements and use cases to keep moving. Tristan Carter, Head of Engineering at Fortnum & Mason, will share how his team manages that pressure while continuing to improve the platform and retain control of priorities.

Alongside Tristan, Ric Melia and Edward Harrison will discuss how organisations are using Managed Data & Insights to support live platforms, create more capacity for internal teams and keep new work moving.

Tristan Carter
Head of Engineering - Fortnum & Mason
Ric Melia
Head of Managed Data & Insights - Coeo
Edward Harrison
Senior Service Delivery & Transition Engineer - Coeo

Agenda

Why live data platforms can start putting pressure on internal teams
How BAU, incidents, monitoring, support requests and new delivery begin competing for the same capacity after go-live.
Which parts of platform support can be taken off your team
A look at the day-to-day work that can be supported externally, from monitoring and incident response to refresh issues, operational changes and specialist escalation.
How Fortnum & Mason balance BAU with new improvements
Real examples showing how teams reduce operational pressure while keeping enhancements, new use cases and planned work moving.
How to add support without losing control of your platform
How priorities are agreed, what stays with the internal team and how a flexible model can add capacity and expertise without becoming full outsourcing.
Live Q&A: what could this look like for your team?
Put your questions to Coeo and Fortnum & Mason about support, ownership, prioritisation and getting started.
Join us live or receive the recording after the event:
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